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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Deborah Chapman

June 24, 2024

5  out of  5 rating by Deborah Chapman
"Don and Miranda are fantastic! We needed help and insurance advice, they were incredibly knowledgeable about insurance in Virginia and made our out of state policy transfers a breeze! We found our new agent and made new friends. We could not feel more grateful than we are. Highly recommend Don for your insurance needs in the Smith Mountain Lake neighborhood!!"
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May 25, 2024

1  out of  5 rating by J B
"Apparently the economy is much better than the general economy because agents never call you back, take the Don Evans agency for example. I called three weeks ago for a workers comp quote and I was told that Don was the only one that could talk to me and he would call back... he never did. So, I decided to give the agency a second chance and just go by the agency in person in search for this mysterious Don person. It's 1:45pm and the whole agency is closed. I thought maybe lunch, so waited around for an hour, and no one ever came back... I wish I could close up my business early, evade customers like Don, and still, somehow make a profit."
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Joyce Morgan

February 5, 2024

5  out of  5 rating by Joyce Morgan
"Don & Lola Evans are the epitome of professionalism, efficiency and thoroughness with all of our insurance needs!"
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leonora evans

February 5, 2024

5  out of  5 rating by leonora evans
"I absolutely love working in this office!"
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Sam J

January 1, 2024

5  out of  5 rating by Sam J
"Several months ago someone hit my sons parked and totaled it. Don was phenomenal in helping me get the situation resolved and personally helped with every step of the process. I couldn't be more happy with Don Evans as my State Farm agent."
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Kimberly Jones

December 13, 2023

1  out of  5 rating by Kimberly Jones
"Had Don Evans for over 5 years - worst agent I've ever had. Office staff not helpful, does not follow up, cannot problem solve on line accesses. His staff (wife and brother I think work for him) gave me internal State Farm help desk # to problem solve my customer access. When I changed insurances for 5 out of 6 vehicles Don Evans cancelled all 6 policies (no attention to details). Informed him of error, I moved insurance however his office renewed that policy and sent me another bill. Notified him of error AGAIN and he cancelled and submitted to DMV this vehicle has no insurance resulting in DMV audit for me; although I had coverage from first time I requested cancel w State Farm. We had 2 accidents while on this policy, both not our fault. His office could not be more unhelpful as we navigated this process w other insurance carriers. Overall, worst insurance agent ever!"
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Peggy Brushey

November 11, 2023

5  out of  5 rating by Peggy Brushey
"I have been with Don Evan’s State Farm agency for almost five years. I called Don a few days ago about an issue with my car. He was on top of it as soon as we hung up. He made some calls and put me with the right person to take care of my car. Thank you, Don. I always appreciate how friendly and the professionalism that you and your staff have shown me."
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Ben Anderson

August 11, 2023

5  out of  5 rating by Ben Anderson
"Kim and the team took care of my life and health insurance needs and are always awesome to work with."
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D Romano

June 21, 2023

1  out of  5 rating by D Romano
"This office should have had its doors closed years ago I'm so very sad to still be helping people OUT of this incompetent appointed Agent Don hasn't learned anything more than passing the test can't hire anyone that can do an endorsement insure anyone properly it's so very sad he's still open to screw up people's insurance"
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Carolyn Parsons

May 19, 2023

1  out of  5 rating by Carolyn Parsons
"As useless as one im with now"
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Cindy Franklin

February 15, 2023

5  out of  5 rating by Cindy Franklin
"Don Evans is my Agent and I would recommend him to be yours to always responds quickly to any questions or problems..Thanks so much for your time and patience over the years Don .."
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Justten Hensel

December 28, 2022

1  out of  5 rating by Justten Hensel
"I wish i could give them negative stars. By far the worst insurance agency and company for that matter. I would not recommend these guys for anything. I had been a state farm customer for years. Homeowners, car, life the whole works. Then all of the sudden in the last 8 months my rates kept going up and up and up. Nobody could tell me why and nobody wanted to fix it. I finally got fed up and switched insurance companies. I contacted state farm directly and canceled my car insurance. They informed me that my homeowners and life policies had to be canceled by my agent. The request was put in 10 days ago and they are still trying to bill me. I have called several times and even texted with no response. I called state farm again and they put me through I talked to Don very briefly and he hurried me off the phone and said he would call me back and not a word. I can promise they will not get another penny out of me. With poor customer service like this they will be out of business sooner than later. I called state farm and filed a formal complaint against Don Evans for the poor customer service and i still havent heard back from him about canceling my policies. Luckily they were able to handle it over the phone for me. Good luck to any sucker that calls the Don Evans state farm."
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nancy saddlemire

September 14, 2021

5  out of  5 rating by nancy saddlemire
"Changed our insurance to Virginia"
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Blake Alley

June 16, 2021

1  out of  5 rating by Blake Alley
"Was quoted one price in February of 2021. When April came around I realized I hadn’t gotten a bill yet so I called. I was told they hadn’t done anything and I was still in “holding”. Today I get a call that they will be having to move me to another company and my rates will go be going up. Very unprofessional to hook someone in at one rate to just up in a few months later. I will do not recommend these people."
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Jessica Gutierrez-Arnold

April 16, 2021

4  out of  5 rating by Jessica Gutierrez-Arnold
"They have been great to work with! Their computer system seems to have frequent issues. Otherwise, 5 stars. Bob helps us find what we need, and my kids know him by name when he calls."
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Cindy Hill_Love

March 25, 2021

5  out of  5 rating by Cindy Hill_Love
"Robert is my agent and I find that he is easy to talk with and has been quick to respond when I have questions."
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Gee Mell Publishing

March 24, 2021

5  out of  5 rating by Gee Mell Publishing
"Excellent customer service and great pricing!"
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Vikki Flesher

November 24, 2020

5  out of  5 rating by Vikki Flesher
"Profesional, knowledgeable and tailored to their clients individual needs. Excellent customer service."
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Stanley Covell

October 26, 2020

5  out of  5 rating by Stanley Covell
"Very professional service and yet very personal."
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September 23, 2020

5  out of  5 rating by DCS
"Great insurance agency with a friendly and helpful staff."
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Chris Wilson

January 21, 2020

5  out of  5 rating by Chris Wilson
"Recently my State Farm agent retired and I was referred to Don. From day one this has been an excellent experience. Don was very helpful in creating a business insurance policy for me and answering all of my questions. He is professional and courteous and follows through on his promises. Thanks Don for a great experience. I have to say that I have been a State Farm Cutomer for a long time and have always been well taken care of. Claims are fast and easy when something bad happens. From storm damage to my home to hitting deer everything was covered and put back like new."
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Tammy Baker

August 10, 2019

1  out of  5 rating by Tammy Baker
"They dont follow up or relate information. It was the worst experience we've had with state farm in 40 years. I hope our new agent will be better."
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Amy Freeman Young

March 26, 2019

5  out of  5 rating by Amy Freeman Young
"Great team of people. Small local business, they go out of there way to make feel like thier neighbor. Knowledgeable about products, a full service insurance agency for all your protection needs, offer financial services. The Agent Don and his brother/ team member are both veterans, Don a retired office. Huge supporters of the community and our veterans and 1st responders, a home town family business. That's why they were named SML number one insurance agency."